Returns & Exchanges

Last updated: October 2026

30-Day Return Policy

You may return any item within 30 days of delivery for a refund or exchange. Returned items must be:

• Unworn, unwashed, and in original condition.
• Not resized, engraved, or altered.
• In its original packaging with all certificates and paperwork.

How to Return

1. Email service@holycome.com with your order number and reason for return within 30 days of delivery.
2. We will reply with a Return Authorization (RA) number and shipping address within 1–2 business days.
3. Ship the item back with tracking. We recommend using a tracked, insured service.
4. Once received and inspected, your refund will be processed within 5–7 business days to your original payment method.

Return Shipping

Return shipping costs are the customer's responsibility, unless the item arrived defective or incorrect. Original shipping and handling fees are non-refundable.

Damaged or Incident Items

If your order arrives damaged, wrong, or defective, email photos/videos to service@holycome.com within 7 days of delivery. We will offer one of: replacement, full refund, or a partial discount to keep the item.

Warranty

All jewelry comes with a 1-year manufacturing warranty against defects in materials and workmanship. This does not cover normal wear, accidental damage, lost stones, or resizing performed by a third party.

Custom & Engraved Orders

Custom-made, engraved, or resized items are final sale and cannot be returned unless defective.

Contact

Questions: service@holycome.com · WhatsApp +86 18078079070